Billing Questions

Find answers to your billing questions using the links below

Click the links to expand the section

    1. How much does MP3 Rocket cost?

    2. How often will I be billed for my membership?

    3. Can I buy a membership without a credit card?

    4. Why was I billed more than I expected?

    5. Can I order over the phone instead of online?

    6. How do I receive a refund if I'm not satisfied?

    7. How do I contact the billing department?

    8. Can the billing department help with my program?

    Billing Questions

    For questions regarding your bill, or to request a refund please contact our billing provider:

    Billing Services:  (866) 600-0388

    Refund Policy: Refund requests must be received within 60-days from the date of purchase. In order to receive a refund of your membership fee, please contact our billing provider. Our billing provider will need the following information in order to locate your transaction and issue a refund:

    • Transaction ID
    • Date of Purchase
    • Email Address
    • Card Brand
    • Last 4 Digits of Card